Support and Service

We live to support our clients because we want our clients to be with us for life. If needs change or issues occur, it is important to have ready access to someone who knows your system specifically. All our support people carry cell phones, and we have someone on-call between 9AM and 9PM daily. There is never any finger pointing.

Also included with most new systems is a free yearly 24 point system maintenance check and review. For all whole home audio, video or control systems we offer a yearly maintenance review and service along with upgrade recommendations, free of charge, for the life of the system. This service is fully transferable to new home owners.

Custom Media Works includes a comprehensive One Year Warranty (see Terms and Conditions for specifics). Long term service and warranty programs are available at reasonable rates.

Please feel free to contact us.

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